The terms behind your care.

Sohma House Pty Ltd, trading as Sohma House, ABN pending, located at 17 Anderson St, Manunda QLD 4870, operates as a health service provider under applicable Commonwealth and Queensland legislation.

These Terms of Service ("Terms") constitute a binding agreement between you ("Patient", "you") and Sohma House Pty Ltd ("Sohma House", "we", "us") governing your access to and use of our healthcare services, website, and digital platforms.

These Terms should be read in conjunction with our Privacy Policy, which details how we collect, use, and protect your personal and health information.

By accessing or using services provided by Sohma House — including booking appointments (online, by phone, or in person), completing patient registration, submitting information through our website, or attending a consultation — you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use our services. Continued use of our services following any modification to these Terms constitutes acceptance of the modified Terms.

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Services are provided by registered and qualified healthcare practitioners operating within their respective scopes of practice, as regulated by the Australian Health Practitioner Regulation Agency (AHPRA) and relevant professional bodies.

Medicinal cannabis is prescribed under the Therapeutic Goods Administration (TGA) Special Access Scheme Category B (SAS-B) or Authorised Prescriber (AP) pathways, in accordance with the Therapeutic Goods Act 1989 (Cth) and applicable state legislation. Not all patients are eligible for cannabis treatment — eligibility is determined by clinical assessment.

Sohma House reserves the right to modify, suspend, or discontinue any service at any time. Where a patient has pre-paid for a service that is discontinued, a refund or credit will be provided.

Information provided on our website, social media, or in educational materials is for general information purposes only and does not constitute medical advice. It is not a substitute for professional clinical assessment by a qualified healthcare provider.

Appointment bookings constitute a confirmed commitment by both the patient and Sohma House. Bookings are managed through our practice management system (Halaxy) and confirmed via email or SMS to the contact details on file.

Intake requirements: Initial consultations may require completion of a pre-appointment intake questionnaire. Failure to complete required intake documentation may result in the consultation being rescheduled, as the treating practitioner requires this information to provide safe clinical care.

Cancellation policy: Cancellations must be made at least 24 hours prior to the scheduled appointment time. Cancellations made with less than 24 hours' notice, or failure to attend without notice, may result in a cancellation fee of up to 50% of the scheduled service cost. This fee reflects the cost of reserved clinical time that cannot be reallocated at short notice.

Late arrival: Patients arriving after the scheduled appointment time may have their consultation shortened to maintain the clinic's schedule. The full consultation fee applies regardless of the duration of the shortened appointment.

Clinic-initiated cancellations: Sohma House will provide reasonable notice of cancellations or rescheduling due to practitioner unavailability, emergencies, or operational requirements. No cancellation fee applies to clinic-initiated changes.

Cancellation fees may be waived at the Practice Manager's discretion in cases of genuine emergency or extenuating circumstances.

Payment for services rendered is due at the time of consultation unless a prior written arrangement has been made with the Practice Manager. Failure to pay may result in the outstanding amount being referred for collection, and future appointments may be suspended until the balance is settled.

Medicare and DVA: Where applicable, Medicare Benefits Schedule (MBS) rebates may be claimed for eligible consultations. Bulk billing is not offered as a standard arrangement. DVA-eligible patients should present their DVA card; eligible services will be billed directly to DVA.

Private health insurance: Patients are responsible for verifying their private health insurance coverage prior to their appointment. Sohma House does not guarantee that any service will be covered by a patient's health fund. Rebate amounts are determined by the patient's individual policy.

Medicinal cannabis products: Cannabis medicines prescribed under the SAS-B or AP pathway are not listed on the Pharmaceutical Benefits Scheme (PBS) and are purchased at full cost from the dispensing pharmacy. Product costs vary by formulation and supplier. Sohma House does not set or control the price of cannabis products.

Fee transparency: A schedule of current consultation fees is available on request. Patients will be informed of expected costs prior to the commencement of treatment. Where additional services or investigations are recommended during a consultation, the associated costs will be communicated before proceeding.

Sohma House reserves the right to adjust fees with reasonable notice. Fee changes do not apply to pre-booked and pre-paid services.

Patients are required to provide accurate, complete, and current personal and health information as reasonably necessary for the provision of safe clinical care. This obligation extends to initial registration, intake questionnaires, and ongoing consultations.

Sohma House relies on the accuracy of patient-provided information for clinical decision-making, including prescribing. Sohma House accepts no liability for adverse outcomes attributable to inaccurate, incomplete, or withheld information provided by the patient.

Informed consent: Treatment is provided on the basis of informed consent, obtained in accordance with the requirements of the Queensland Civil Liability Act 2003 and professional standards established by AHPRA and the Medical Board of Australia. Informed consent includes explanation of the nature of the proposed treatment, expected benefits, material risks, and available alternatives.

Consent for treatment is documented in the clinical record. Consent may be withdrawn by the patient at any time. Withdrawal of consent for a specific treatment does not affect the patient's right to receive other services.

For information regarding the collection, use, storage, and protection of personal and health information, refer to our Privacy Policy.

The Sohma House website and digital services are provided on an "as is" and "as available" basis. While we endeavour to maintain accurate, current, and functional digital services, we do not warrant uninterrupted or error-free operation.

No medical advice: Content published on the website, social media, or other digital platforms does not constitute medical advice, diagnosis, or treatment recommendations. It is intended for general informational and educational purposes only. Reliance on website content does not establish a practitioner-patient relationship.

Account security: Patients who access digital services through authenticated accounts are responsible for maintaining the confidentiality of their access credentials. Sohma House is not liable for unauthorised access resulting from the patient's failure to secure their credentials. Any suspected unauthorised access should be reported to the Practice Manager immediately.

Website security: The website is protected by Cloudflare, which provides web application firewall, DDoS protection, and bot mitigation services. Form submissions are verified using Cloudflare Turnstile. The website does not use Google Analytics, third-party tracking pixels, or behavioural advertising cookies.

Third-party links: The website may contain links to third-party websites. Sohma House is not responsible for the content, privacy practices, or availability of external sites.

All content on the Sohma House website, including but not limited to text, graphics, logos, images, illustrations, design elements, and software, is the intellectual property of Sohma House Pty Ltd or its licensors and is protected under the Copyright Act 1968 (Cth) and applicable intellectual property laws.

No content may be reproduced, distributed, modified, displayed, or used for any commercial purpose without the prior written consent of Sohma House. Linking to the website for non-commercial purposes is permitted without prior consent.

The Sohma House name, logo, and associated branding are trademarks of Sohma House Pty Ltd. Use of these marks without written authorisation is prohibited.

To the maximum extent permitted by law, Sohma House Pty Ltd, its directors, employees, and contracted practitioners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with the use of our services, including but not limited to loss of income, loss of data, or adverse health outcomes within the normal range of clinical uncertainty.

This limitation does not apply to liability arising from negligence, wilful misconduct, or breach of any duty that cannot be excluded by law.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law or any other applicable legislation that cannot be lawfully excluded or limited. If Sohma House is liable under a non-excludable provision, liability is limited (to the extent permitted by law) to the re-supply of the relevant service or the payment of the cost of having the service re-supplied.

Practitioners providing services through Sohma House maintain professional indemnity insurance as required by AHPRA registration standards.

Patient-initiated termination: Patients may terminate the clinical relationship at any time by notifying the Practice Manager. No termination fee or penalty applies. Where the patient is receiving ongoing treatment (including active cannabis prescriptions), the treating practitioner will offer a reasonable transition period and, where clinically appropriate, provide a summary to the patient's nominated alternative provider.

Clinic-initiated termination: Sohma House may terminate the clinical relationship where:

• The patient engages in behaviour that is abusive, threatening, or disruptive to staff or other patients.
• The patient repeatedly fails to attend scheduled appointments without reasonable notice.
• The patient fails to comply with treatment conditions, including suspected diversion or misuse of prescribed medications.
• The treating practitioner determines that the clinic is no longer able to meet the patient's clinical needs.

Clinic-initiated termination will be communicated in writing with reasonable notice (except where immediate safety concerns apply). Sohma House will provide a clinical summary and assist in the transition to alternative care where clinically appropriate.

Termination of the clinical relationship does not affect the obligation to retain clinical records in accordance with health records legislation. See the Privacy Policy for retention periods.

Sohma House reserves the right to modify these Terms at any time. The current version is always available at sohma.house/terms.

Material changes — including changes to fees, cancellation policies, or patient obligations — will be communicated to active patients via the contact details on file. Continued use of Sohma House services following notification of changes constitutes acceptance of the revised Terms.

These Terms are reviewed annually, or when relevant legislative or operational changes occur.

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. The courts of Queensland have exclusive jurisdiction in relation to any dispute arising under or in connection with these Terms.

Dispute resolution: In the event of a dispute, the parties agree to attempt resolution through direct negotiation in the first instance. If a resolution cannot be reached within 30 days, either party may pursue formal dispute resolution or commence legal proceedings.

Regulatory complaints:

• Clinical complaints: Australian Health Practitioner Regulation Agency (AHPRA) — www.ahpra.gov.au
• Health service complaints (Qld): Office of the Health Ombudsman — www.oho.qld.gov.au
• Privacy complaints: Office of the Australian Information Commissioner — www.oaic.gov.au

Lodging a complaint with a regulatory body does not preclude seeking independent legal advice or commencing legal proceedings.

All enquiries, complaints, and correspondence regarding these Terms of Service should be directed to: