Privacy Policy

Introduction

Sohma House ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Billing and payment information
• Health and medical information relevant to your care
• Medicare and health insurance details

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, and browsing patterns.

How We Use Your Information

We use the information we collect to:

• Provide and manage your healthcare services
• Process appointments and payments
• Communicate with you about your care
• Send appointment reminders and health information
• Comply with legal and regulatory requirements
• Improve our services and website

Disclosure of Your Information

We may share your information with:

• Healthcare providers involved in your care
• Medicare and health insurance providers for billing purposes
• Third-party service providers who assist our operations
• Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: